SHIPPING POLICY

Shipping Policy

Tranquil Clouds – Premium Tequila-Infused Shisha

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Order Processing & Shipping Times

At Tranquil Clouds, we strive to provide a seamless and efficient shopping experience. All orders are processed and shipped within 24-48 hours of purchase, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.

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Shipping Carrier & Delivery Time

We use USPS Priority Mail to ensure fast and reliable delivery. Typical delivery times range from 1-3 business days depending on your location. Please note that shipping times may vary due to USPS delays or unforeseen circumstances beyond our control.

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Shipping Rates

Shipping costs are calculated at checkout based on your order’s weight and destination. We may offer free shipping promotions from time to time, so be sure to check our website for any current offers.

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Order Tracking

Once your order has been shipped, you will receive an email with tracking details so you can monitor your package’s journey. If you do not receive a tracking number, please check your spam folder or contact our customer service team.

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Damaged or Lost Shipments

If your package is lost in transit or arrives damaged, please contact us immediately at tranquilcloudshookah@gmail.com so we can assist you in filing a claim with USPS. We are not responsible for delays or mishandling by USPS but will do our best to help resolve any shipping issues.

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Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply to reship the item.

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For any questions regarding shipping, feel free to reach out to our support team at

tranquilcloudshookah@gmail.com.

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Thank you for choosing Tranquil Clouds for your luxury hookah experience!